1. Information We Collect

We collect and process the following types of information to provide our AI trading services:

  • Personal identification (full name, date of birth, government ID)
  • Contact details (phone number, email, physical address)
  • Financial information (bank details, transaction history, trading patterns)
  • Trading preferences and risk tolerance levels
  • Device information and access logs
  • AI model interaction data and trading decisions
  • KYC (Know Your Customer) and AML (Anti-Money Laundering) verification data

2. How We Use Your Information

Your information is essential for:

  • Account verification and security authentication
  • Processing trading transactions and maintaining records
  • Customizing AI trading algorithms to your preferences
  • Real-time market analysis and trading recommendations
  • Risk assessment and fraud prevention
  • Compliance with financial regulations and reporting requirements
  • Performance analytics and portfolio optimization
  • Service improvements and technical support

3. Data Security

We implement enterprise-grade security measures to protect your trading activities:

  • 256-bit SSL/TLS encryption for all data transmission
  • Multi-factor authentication for account access
  • Real-time monitoring of suspicious activities
  • Regular security audits and penetration testing
  • Secure cold storage for digital assets
  • Automated backup systems with encryption
  • Compliance with ISO 27001 security standards

4. Data Sharing and Third Parties

We may share your information with:

  • Financial institutions for processing transactions
  • Regulatory authorities for compliance purposes
  • KYC/AML verification service providers
  • Market data providers for trading analysis
  • Cloud service providers for data storage
  • Professional advisors and auditors

5. Your Trading Rights

As our trading platform user, you have the right to:

  • Access your complete trading history and personal data
  • Export your trading performance reports
  • Modify your trading preferences and risk settings
  • Request deletion of your account and associated data
  • Opt-out of automated trading features
  • Review and dispute any trading activities

6. Trading Data and Analytics

We collect and analyze trading data for:

  • AI model training and optimization
  • Market trend analysis and predictions
  • Risk management and portfolio balancing
  • Performance reporting and analytics
  • Trading pattern recognition
  • System optimization and latency reduction

7. Regulatory Compliance

We adhere to financial regulations including:

  • Anti-Money Laundering (AML) requirements
  • Know Your Customer (KYC) procedures
  • Financial reporting obligations
  • Data protection and privacy laws
  • Trading activity monitoring and reporting
  • Record keeping requirements

8. Age Restrictions

Our trading platform is strictly for users aged 18 and above. We require age verification as part of our KYC process and do not knowingly collect or process information from minors.

9. Policy Updates

We regularly review and update our privacy policy to reflect changes in regulations and our services. Users will be notified of significant changes through:

  • Email notifications
  • Platform announcements
  • Website updates
  • Trading dashboard notifications

Contact Our Compliance Team

For privacy concerns or data requests, contact us at:

  • Email: compliance@marketsvortex.com
  • Trading Hours: 24/7 Support Available

Last updated: March 14, 2025